Gaming should be a source of fun, not stress. At 99fb, we believe responsible gaming is every player's right. Set your limits, stay aware, and enjoy safely.
Gaming is a recreational activity. If you feel that gaming is having a negative impact on your life, please reach out to our support team right away.
Responsible gaming refers to a mindset and set of habits where a player consciously enjoys gaming within defined boundaries. It's not about restriction — it's about keeping gaming enjoyable for the long haul.
At 99fb, we believe every player's experience should be fun, healthy, and in control. Gaming is a way to unwind, find entertainment, and feel the thrill. But when it becomes a compulsive need or starts causing financial or emotional harm, that's when it becomes a problem.
Responsible gaming is built on three key principles: Time Management, Financial Control and Emotional Control. When all three are in order, gaming remains a healthy form of entertainment.
Gaming is a form of entertainment, not a reliable source of income. Chasing losses by continuing to play is a dangerous mindset.
99fb is more than just a gaming platform — the health and safety of every member is our top priority. Our responsible gaming policy is built with Bangladeshi players in mind, so everyone can enjoy a secure environment.
Measures in place on our platform to ensure responsible gaming:
Our core goal is for every 99fb member to play sustainably — staying healthy, informed, and genuinely enjoying the experience over the long term.
In your 99fb account settings, you can set your own gaming limits at any time. The choice is entirely yours and can be adjusted whenever you like — though a cooling-off period may apply in certain cases.
| Limit Types | Description | Benefits |
|---|---|---|
| Deposit Limit | Setting a daily / weekly / monthly maximum deposit amount | Prevents overspending |
| Loss Limit | Set a maximum loss limit for a given period | Manages financial risk |
| Bet Limits | Setting a maximum stake per bet | Prevents a single large loss |
| Session Limits | A time limit on how long you can play in one session | Ensures breaks during long sessions |
| Cooling-Off | Take a break from playing for a set period of time | Helps manage stress and emotional responses |
A 24-hour cooling-off period applies to requests for increased deposit or betting limits, giving you space to make a mindful decision.
Gaming addiction doesn't happen overnight — it builds gradually. That's why it's important to stay alert from the start. If you notice any of the following signs in yourself, consider taking a break or seeking help:
Chasing losses by playing repeatedly, using money meant for bills or daily expenses, borrowing money or dipping into savings to play.
Playing far longer than planned, neglecting work or family, cutting back on sleep to keep playing.
Feeling restless or irritable when not playing, lying about gaming, being unable to stop despite feelings of guilt.
Withdrawing from friends and family, strained relationships, losing focus at work or in studies.
If you notice even one of these signs in yourself, don't take it lightly. Getting out of this situation is possible, and seeking help is not a weakness — it takes real courage.
Answer the following questions honestly. If three or more of your answers are "Yes", please speak with our support team.
Do you find yourself spending more time or money on gaming than you planned?
After a loss, do you feel the urge to keep playing to win back what you lost?
Have you lied to family or friends about your gaming?
Do you feel restless, irritable, or anxious when you are unable to play?
Have you been prioritizing gaming over work, studies, or family responsibilities?
Have you ever borrowed money or taken out a loan to cover gaming costs?
Have you tried to stop gaming but been unable to?
Acknowledging a problem and asking for help takes real courage. 99fb's support team is ready to assist you with complete confidentiality.
If you feel you need some distance from gaming, use 99fb's Self-Exclusion feature. It allows you to suspend your account for a set period of time.
Log in and navigate to the "Account Settings" or "Responsible Gaming" section.
1 week, 1 month, 3 months, 6 months, or 1 year — choose what works best for you.
Verify your identity to confirm self-exclusion. This can take up to 24 hours to take effect.
Once Self-Exclusion is activated, a confirmation message will be sent to your registered email address.
To suspend your account immediately, email us directly at [email protected]. We will act promptly.
99fb is strictly for users aged 18 and above. We are committed to keeping minors away from gaming. Age is verified at registration, and KYC documents may be requested in cases where there is any doubt.
If there are children or teenagers in your household who use your devices, please take the following steps:
Our system automatically flags suspicious accounts. If an account is suspected to belong to a minor, it will be suspended until verification is complete.
If you or someone you know is struggling with gaming addiction, do not try to face it alone. 99fb's support team is always ready to help you with complete confidentiality.
Log in to the platform and speak with us directly via live chat. Available 24/7.
[email protected] — detailed assistance provided within 24 hours.
For professional support with gaming addiction, please reach out to your local mental health service or counselling centre. Professional guidance is always the best solution.
Tools and features we provide at 99fb to support responsible gaming.
Take control of your budget and time. Daily, weekly, or monthly limits can be set at any time — it's completely up to you.
You'll receive automatic reminders during long sessions. A message will appear on screen after a set time — take a break and stay fresh.
Pause your account for anywhere from 1 week to 1 year whenever you need it. No questions asked, no obstacles.
View your full gaming history, deposit and withdrawal records at any time — transparency is at the heart of what we do.
Age is verified at registration. In cases of doubt, the account remains restricted until the KYC process is completed.
Our trained team is here for you anytime you're struggling with gaming. Reach out via live chat or email — your privacy is fully protected.
Frequently asked questions about responsible gaming.
We are here for you, whatever you are going through.
For professional treatment of gaming addiction, please contact the nearest mental health centre in your area.
Join 99fb and enjoy a safe, transparent, and fun gaming experience. Use our responsible gaming tools to set your own limits, on your own terms.
For users 18 and above. Please play responsibly.